Novak Conversions Jeep Wrangler JK shifters

Bestop Trektop Pro JK4 window struts pop off randomly

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DuckDuckJeep

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Driving down the road I hear lots of noise from the back trunk area and then I heard a loud pop. Looking in to the trunk I saw the passenger side gas strut popped off the window and the drivers side was also close. Seems like the window mount they use twists in place and causes the strut to popoff. Does anyone have tricks to keep them on or a quick fix? I already took off the clips and tried to tighten it and straightened the mount but still popped off.

I reached out to support and the only thing they told me was to buy a new $700 window and that the problem was fixed. After spending $2300 why am I finding out it needs a $700 upgrade to work as advertised?
 
Geez... no good answers for you, but hearing issues like this with aftermarket hardtops (or hybrid tops like this) are exactly why I stick to OEM. I've somewhat recently almost picked up a DV8 Slantback but after seeing complaint after complaint, and unresolved issue after issue, I changed my mind.

Out of curiosity, how old is the top?
 
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pc1p said:
Geez... no good answers for you, but hearing issues like this with aftermarket hardtops (or hybrid tops like this) are exactly why I stick to OEM. I've somewhat recently almost picked up a DV8 Slantback but after seeing complaint after complaint, and unresolved issue after issue, I changed my mind.

Out of curiosity, how old is the top?
Click to expand...

Bestop is the OEM though.

That being said, for a $2000 soft top hybrid, they better support his ass.
 
DuckDuckJeep said:
Driving down the road I hear lots of noise from the back trunk area and then I heard a loud pop. Looking in to the trunk I saw the passenger side gas strut popped off the window and the drivers side was also close. Seems like the window mount they use twists in place and causes the strut to popoff. Does anyone have tricks to keep them on or a quick fix? I already took off the clips and tried to tighten it and straightened the mount but still popped off.

I reached out to support and the only thing they told me was to buy a new $700 window and that the problem was fixed. After spending $2300 why am I finding out it needs a $700 upgrade to work as advertised?
Click to expand...

Not the same vehicle, but I had a best top on my 16 Tacoma which did not fit properly when I tried to install and they sent me an entire new main top free of charge. This was a couple of years ago, but maybe try a different associate to speak with if possible.
I would, just me, not modify anything from the way the instructions detail installation so you can get support; if you change things they may not warranty or work with you.
Can you just return the whole thing as defective?
 
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