I did my research on YT, more so to see how to open up the dash. Then to find if any others had the same problem. Turns out there is a cable on the back side of the knob that goes to control some vents. My root cause was a over loaded glove box - previous owners - and some papers fell down and got in the way of the end of the cable. The cable not moving ended up getting a kink in it. I straightened it and now the cable works fine, but now I have no heater motor. The fan doesn't work at any position. Work still in progress.