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Jeep Wrangler JK
JK General Discussion
Positive customer service on my 10" Android upgrade
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<blockquote data-quote="WestCoastDan" data-source="post: 459334" data-attributes="member: 23120"><p>Many already know that I upgraded to a 10" Android radio from Amazon last summer.</p><p>The link to that thread is here:</p><p><a href="https://wranglerjkforum.net/threads/amazon-android-head-unit-is-installed.30331/" target="_blank">https://wranglerjkforum.net/threads/amazon-android-head-unit-is-installed.30331/</a></p><p></p><p>What folks don't know is that I have had a few issues since the installation.</p><p>My connection is iOS via wireless and/or hardwired Carplay, I have never tried the Android connection.</p><p>I have also used it to connect the unit to my home wifi to download a few essential apps and/or maps for offline GPS.</p><p></p><p>During installation, I managed to break a tab or two by being heavy handed and light minded.</p><p>NBD, right, as it still fit and looked fine.</p><p>Problem #1 happened during installation. I powered up the unit and there was a dark speck on the inside of the screen. They suspected it might be behind the protective film, and then sent me a completely new screen to replace the original.</p><p>5 stars</p><p>Problem #2 happened within the first couple months of having it installed. Turned out that it needed a software upgrade to fix an app issue.</p><p>They were super responsive and their communication through email was prompt, understandable and it addressed the issue.</p><p>5 stars</p><p>Problem #3 happened just last week. Vibration finally took a toll and more of the mounting tabs began to break.</p><p>Then it was hanging off the dash like it just had a stroke. I 'fixed' the now broken mounting bracket and put it back together.</p><p>I reached out to see if I could order replacement bezel parts, and when I told them what I needed & why, they sent new ones for free.</p><p>5 stars</p><p></p><p>We routinely publish our complaints and grievances online, but not a lot of positive seems to get out here these days, so I wanted to pass it along.</p><p></p><p>If you are considering an android radio upgrade to your JK, check out the one that I bought, as it works great and the customer service is beyond what I expected.</p><p>I have not been compensated for this endorsement and I am not affiliated with the company beyond being a happy customer.</p></blockquote><p></p>
[QUOTE="WestCoastDan, post: 459334, member: 23120"] Many already know that I upgraded to a 10" Android radio from Amazon last summer. The link to that thread is here: [URL]https://wranglerjkforum.net/threads/amazon-android-head-unit-is-installed.30331/[/URL] What folks don't know is that I have had a few issues since the installation. My connection is iOS via wireless and/or hardwired Carplay, I have never tried the Android connection. I have also used it to connect the unit to my home wifi to download a few essential apps and/or maps for offline GPS. During installation, I managed to break a tab or two by being heavy handed and light minded. NBD, right, as it still fit and looked fine. Problem #1 happened during installation. I powered up the unit and there was a dark speck on the inside of the screen. They suspected it might be behind the protective film, and then sent me a completely new screen to replace the original. 5 stars Problem #2 happened within the first couple months of having it installed. Turned out that it needed a software upgrade to fix an app issue. They were super responsive and their communication through email was prompt, understandable and it addressed the issue. 5 stars Problem #3 happened just last week. Vibration finally took a toll and more of the mounting tabs began to break. Then it was hanging off the dash like it just had a stroke. I 'fixed' the now broken mounting bracket and put it back together. I reached out to see if I could order replacement bezel parts, and when I told them what I needed & why, they sent new ones for free. 5 stars We routinely publish our complaints and grievances online, but not a lot of positive seems to get out here these days, so I wanted to pass it along. If you are considering an android radio upgrade to your JK, check out the one that I bought, as it works great and the customer service is beyond what I expected. I have not been compensated for this endorsement and I am not affiliated with the company beyond being a happy customer. [/QUOTE]
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Jeep Wrangler JK
JK General Discussion
Positive customer service on my 10" Android upgrade
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