I actually dealt with Gobi really recently, as i ordered a rack in March and finally got it early September, i tried all possible ways to reach out to them after waiting 18 weeks with no sign of life, and even threaten to cancel my order and absorb the fee. One day i decided to pretend i was a new customer and decided to call them as a potential buyer and i got to talk to someone asap.
After explaining my frustration, they told me that my rack was actually being shipped out asap and that they were sorry but because of Covid they had to furlough workers while during this time more people that they're used to ordered, then complained then they were backlogged on call backs..etc....
Anyway, i have the feeling it's really a small company, and i tried to be understanding, I'm sure they 'd love to keep all their customers happy.
Now, the rack is amazing. quality is A+ and the wait was totally fine now that i think of it as all of those racks are made to order. I would still recommend Gobi, for 1500 i got it delivered with 2 ladders, wind deflector and free backpack.