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Jeep Wrangler JK
JK General Discussion
Loose pinion yoke problem. Am I being screwed over?
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<blockquote data-quote="Chris" data-source="post: 421103" data-attributes="member: 1"><p>Everything that has happened is a result of that shop having fucked up the gear install. The mind-boggling part is that they would try to argue with you saying that it was your fault, especially since you called them on the way home after picking up up.</p><p></p><p>That right there is an example of a horrible shop and horrible customer service. I might even threaten a lawsuit or a chargeback with your card against them if they don't agree to fix their mistake, honestly. I've had to do that before, and it works.</p><p></p><p>I had a similar issue when mine was re-geared, and I called the shop on the way home since it started having issues about 5 miles from the shop. They told me to immediately bring it back and they would make it right. I had to leave it an extra day, but sure enough they made it right, fixed their mistake, and didn't charge me anything extra.</p><p></p><p>Your shop should be doing the same thing. If they aren't doing it and giving you attitude, you really, really need to threaten to file a chargeback. If they know anything about chargebacks, they will make it right and shut up.</p><p></p><p>Worse comes to worst, you take the money from the chargeback and go to a new shop.</p></blockquote><p></p>
[QUOTE="Chris, post: 421103, member: 1"] Everything that has happened is a result of that shop having fucked up the gear install. The mind-boggling part is that they would try to argue with you saying that it was your fault, especially since you called them on the way home after picking up up. That right there is an example of a horrible shop and horrible customer service. I might even threaten a lawsuit or a chargeback with your card against them if they don't agree to fix their mistake, honestly. I've had to do that before, and it works. I had a similar issue when mine was re-geared, and I called the shop on the way home since it started having issues about 5 miles from the shop. They told me to immediately bring it back and they would make it right. I had to leave it an extra day, but sure enough they made it right, fixed their mistake, and didn't charge me anything extra. Your shop should be doing the same thing. If they aren't doing it and giving you attitude, you really, really need to threaten to file a chargeback. If they know anything about chargebacks, they will make it right and shut up. Worse comes to worst, you take the money from the chargeback and go to a new shop. [/QUOTE]
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Jeep Wrangler JK
JK General Discussion
Loose pinion yoke problem. Am I being screwed over?
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