2018 JL Sahara radio issue when its 32 degrees and lower

Sarahbear73 said:

Hi there Happy Saturday All, I am having a problem with my radio having a delay when the weather is 32 degrees and lower and my screen freezing and gets warm. I have had it to the dealer since 2019 and they haven't been able to fix it, I mentioned something to them about a soder or a wire maybe being bare and now I can't get any help to fix this. They are now sayin I am now out of my Mopar Warranty and no help from Stellantis. I have had 4 different case numbers and I have now had my radio replaced 3 times. Can anyone point me in the right direction. I already contacted the BBB no help there

Thanks Sarah

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It might help to document every interaction you’ve had with the dealer and Stellantis, showing your persistence in addressing the problem.

One option you could consider is reaching out to a different Jeep dealership. Sometimes, a fresh set of eyes can make a difference, and they may have more insight or a different approach to diagnosing electrical issues. You might also want to check if there are any active recalls or technical service bulletins (TSBs) related to your radio unit in the 2018 JL Sahara.

I hope you can find a solution soon; it’s tough to enjoy your Jeep when the radio's giving you problems. Keep us updated on your progress!