Well, the plot thickens........
There are actually two different contracts: 1. The lifetime Powertrain contract and, 2. The lifetime Maximum care contract that covers several other components: brakes, electronics, suspension, steering, etc. which is the one I have.
It seems that the Powertrain contract requires an inspection after 5 years.
The Lifetime Maximum Care contract does not.
JEEP is now claiming that I failed to have my car inspected after 5 years so my contract is now "pending cancellation". Funny because my contract has no such requirement.
Their response (first heard today) is that the contracts are "linked" so an inspection is required.
So, unilaterally and without informing the owner, JEEP is trying to create a requirement that it is NOT in the Maximum Care Contract by claiming that there is a different contract with a different requirement that I should have fulfilled. I have never seen a Powertrain contract and they have no record of notifying me of any unilaterally imposed requirement.
I am not a lawyer but what they claim makes no sense.
I'll keep you guys posted. I would love to hear from other owners going through this ordeal.